Roon app keeps crashing on my PC

Hi All,

I’m having an ongoing problem with Roon crashing on my PC.

I have the following setup:

PC-windows 7 64 bit
Music stored on Synology DS414+ NAS
Auralic Aries
Ayre QB-9 DAC

Several day ago, while adding a new Tidal album to my library, the Roon app locked up and then crashed.
I attempted to restart the app several times but the app opened for a few seconds and then crashed again.
I tried restarting my PC but to no avail. I then uninstalled Roon on my PC and then reloaded the Roon software which worked.
However, tonight the app has crashed again while again loading a Tidal album to my library

Any suggestions to rectify this would be greatly appreciated.

Thanks,
Charles

Hey @Charles_Casey – just sent you a PM with instructions for getting us logs. Send them over and let us know, then I’m sure we can figure out what’s going on here.

Thanks!

Closed due to inactivity. If you are still seeing this issue, please open a new support thread.