Roon app login issues, "are you online" message

Support
1

Core Machine (Operating system/System info/Roon build number)

Antipodes

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

WiFi

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

iPad

Description Of Issue

I could not view Tidal albums so I signed out. Tried to login via my iPad (this is what I use) and there is an network error although my network works perfectly. What to do?

2

More details about your network might be helpful. Roon recommends that the core be directly connected (wired) to the router, WiFi for the core connection is not recommended.

3

Hey @christos_kalog,

Welcome to the Roon community :wave:

(albeit 10 days too late - I apologize for the delay in getting back to you :pleading_face:)

I was wondering, are you still unable to connect your TIDAL account in Roon? As @wizardofoz asked (thanks @wizardofoz :pray:) could you please share a bit more detail about your setup?