Roon app login issues, "are you online" message

Core Machine (Operating system/System info/Roon build number)


Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)


Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)


Description Of Issue

I could not view Tidal albums so I signed out. Tried to login via my iPad (this is what I use) and there is an network error although my network works perfectly. What to do?

More details about your network might be helpful. Roon recommends that the core be directly connected (wired) to the router, WiFi for the core connection is not recommended.

Hey @christos_kalog,

Welcome to the Roon community :wave:

(albeit 10 days too late - I apologize for the delay in getting back to you :pleading_face:)

I was wondering, are you still unable to connect your TIDAL account in Roon? As @wizardofoz asked (thanks @wizardofoz :pray:) could you please share a bit more detail about your setup?