Roon App Not Responding When Pressing Play (ref#HSJMG0)

What best describes your playback issue?

· Other

Is there a specific error message you see? If so, please select from the following options:

· Other

Please try to reboot your Roon Server and check to see if this helps.

· Rebooting my Server had no effect, the issue remains

Please try to reboot and unplug/replug in your affected audio device and check to see if this helps.

· Rebooting and unplugging/replugging my audio device, the issue remains

Please open your Roon Remote and select the "System Output" Zone and try to play to it. Do you encounter any playback errors with this Zone?

· Playback *errors for both* my other zone and when I play to System Output as well

Please try fully rebooting your network equipment

· No, I'm still having trouble

An issue with playback on System Output and another zone often indicates a network security problem. *Check your firewall(s)* to ensure that *Roon*, *RoonServer *and *RAATServer* are allowed to properly communicate

· I'm still having problems / This isn't relevant to me

Does the issue happen with local library music, streaming service music, or both?

· Both local and streaming content are affected

Please try playing content of a lower sample rate (44.1kHz or 48kHz). Do you still have the same issue?

· No, lower sample rates are still affected

What is the model/manufacturer of the affected audio device(s) and the connection type?

· see previous question

Describe the issue

Same issue as about a month ago, when i press play nothing happens, its like roon has frozen, very frustrating again.

Describe your network setup

cat 6 cables, netgear R9000 router, MOON 390 streamer

Hi @Johan_Wedin,

Thanks for writing in! As a next step, could you please test out temporarily disabling your mac firewall and seeing if your issues persist?

Share the specific date, time, and track name next time you give it a try. That will help our team take a closer look into things. Thanks! :pray:

Hi Benjamin, Again, thanks for a quick reply! Now it works, did you do any update to roon?
Thank you and have a great weekend, best/Johan

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