Roon app not visible on MacBook Air after latest update (ref#092VCW)

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· I have a MacBook Air, 27.1 24gb of free storage. when updated latest Roon app, I can not fine

Tell us about your home network

· spectrum wifi

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· I updater roon and can not find roon server.

Tell us about your home network

· wifi 6 router, Spectrumsetup-8D

when in Audio, I do not see the server, we had twusharp power and wifi outages, I

think the unit is fried.

Hello @John_Angelbeck,

Sorry to hear about the outages. Your Nucleus last checked in with us two days ago, around the time of the power and Wi-Fi problems you mentioned, and it has not been online since.

Please unplug the Nucleus from power, wait about 30 seconds, and plug it back in. Then please connect a TV or monitor to the HDMI port on the Nucleus and let us know whether anything appears on the screen.

If the screen shows an image, please post a photo of it here and we will take it from there.

If there is no image at all, the best next step is to get in touch with our RMA department directly, as they’re in charge of all hardware-related Nucleus issues. To do so, open the Typeform link below and select “Other” followed by “This issue is related to a physical component”.

Typeform link: Nucleus Troubleshooting

Screenshot for reference:

They’ll help get you sorted out moving forward. Thanks! :+1: