Roon app on core server crashes in pillowsimd.dll when changing tracks

Hello @Tudorici,

We apologize for the delay in our response, we had been waiting on our development team as well as the QA team comment on your diagnostic logs before proceeding.

The QA team was able to set up and install the RME ADI-2 Pro FS drivers on a fresh Windows 10 installation and use the ASIO playback functionality without encountering any issues. Is there anything different about your setup that the QA team would need to reproduce the behavior you are seeing?

Additionally, the QA team noted that your computer contains an audio device from Realtek. There is a known issue with the Realtek audio drivers that can cause other audio devices on your computer to cease to be operational. They recommend uninstalling the Realtek audio driver to see if this changes the behavior. Note that your Realtek audio device(s) will still work without the driver installed. You can read more about this issue here.

Once you have uninstalled the Realtek driver (and rebooted your system), please try running the “System Output” test again. For this test, ensure that you have set Windows to output to a local audio device that is not the RME ADI-2 Pro. This is crucial for determining if this is a device-triggered issue or some other interaction of Roon with your setup.

Additionally, we saw some traces in your logs relating to Roon’s Display Zone functionality. To rule out the possibility that the Display Zone is causing this issue, please do not use this feature until your testing is complete.

-John