Roon app on iPhone (iOS 13.1.2) crashes

HI @miguelito / @Steve_Kalkwarf,

Apologies for the frustration here. Apple recently fixed an issue in 13.2.2 which caused apps to crash unexpectedly, and today released iOS 13.2.3. Can you confirm if iOS 13.2.3 helped with Roon crashes on your end?

Release notes for iOS 13.2.2:

iOS 13.2.2 includes bug fixes and improvements for your iPhone. This update:

  • Fixes an issue that could cause apps to quit unexpectedly when running in the background

I already updated to 13.2.3. I’ll post what I observe after a few days.

13.2.2 was still crashy.

Since installing 13.2.3 on about four days ago, it has been stable.

I’ll report back if/when the problem reoccurs.


No crash since iOS 13.2.3. Seems to be solved now. Thanks!

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Hi @miguelito,
Just wondered how you are getting on with this now … and can I mark the topic as solved?

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It’s been pretty stable. No crashes since 13.2.3. iPadOS 13.2.3 also fine (was fine before - just for completeness).

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Excellent news, I’ll mark this topic as solved with 13.2.3 iOS.
If you trouble sparks up again just ping me and I’ll re-open.

Topic reopened.

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.

Unusable. Gets into a crashy mode and it’s just impossible. Latest everything here, don’t ask me, it doesn’t matter. And it’s not like any of the other apps are crashy, Roon is the sole shitshow on my phone. Jeez.

It crashes every 30 seconds on my phone. I uninstalled it and reinstalled it. 30 seconds in it gave me a pop up about not having Roon backed up. After that it crashes every 30 seconds. It doesn’t crash on my wife’s iPhone at all.

There are likely tens of thousands iOS installs of Roon app out there that does NOT crash repeatedly, so you could be a bit helpful and tell what kind of phone, ios version and connectivity your are seeing this in?

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Hi @miguelito,

You previously mentioned that things had become stable on a previous iOS version:

Did this change after another iOS update?

Does a reboot of the phone resolve things, at least for some time?

Hard to tell. Up until now, Roon on 13.3 was stable but not anymore. I usually use Roon on my iPad, so don’t use the iPhone version all that often. Roon on 13.3 on iPad pro has no such issues thus far.

No iOS update, latest Roon app available. I have the impression it might be some cache or similar that gets too big and iOS starts killing what looks like a runaway process? Just a wild guess.

Have you tried resetting the cache in Roon on the iPhone?

Settings, Setup, Clear Cache. Try a lower Memory for Photos/Artwork value?

I haven’t tried that. But I did previously tried deleting the app and reinstalling which would have effectively cleared the cache and when I tried that it did not help the crashy behaviour. This was with a previous version of iOS.

Ultimately, whatever the reason, the blame lies on Roon’s side. Yes it is possible that iOS is more stringent or there are API changes or what-have-you. But the reality is I use a lot of apps and none have this crashy behaviour.

Well, it’s worth a try. Uninstalling doesn’t guarantee the cache files were deleted and it’s easy enough to try.

From 30 years of managing complex networks and the applications that run on them, assigning blame with software issues rarely helps developers find solutions.

I don’t doubt your frustrations but I’ve not experienced any crashes on my iPhone but have on two old iPads. After 2 days or so the app just quits. I have found that by starting with a clean db (yes, wiping everything and starting over about each year) I experience more stability and performance with control points.

If you’re willing and capable, try shutting down Core, rename the db folder and start it back up. It will have to reingest all your music, etc. but it could be the source of the problem.

If it doesn’t help, simply reverse and put the original db back.

Didn’t see whether you had done a hard restart on iPhone to clear all the idle apps.

3 posts were split to a new topic: Roon app on iPhone (iOS 13.4.1 crashes

In my case EVERY FRIGGING VERSION OF IOS 13. I’ve said this so many times…