Roon App rejects password

Support
,
#1

Roon Core Machine

Lampizator Gulfstream

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

I try to enter the app, but it won’t let me.
I can log in to the website but the Roon App rejects the same password.
I did follow the instructions you sent me (quit, turn off, unplug, etc.) but it didn’t work either.

#2

Do you mean Roonlabs.com? If you can get on there then reset your password to see if that helps.

1 Like
#3

I did it twice before posting here. Didnt’t work

#4

That doesn’t make any sense. Tagging @accounts to help with this enigma.

1 Like
#5

Thanks @xxx for tagging the accounts team. Since @FELIPE_DE_LA_FUENTE has already chatted with us over email and the issue wasn’t resolved, @support might need to take a look.

The steps already tried, didn’t prove to be helpful:

  • checking the validity of the account by logging into the Roon account page
  • rebooting the Roon Core

I’m hopeful this can be taken further here :nerd_face:

1 Like
#6

Hey @FELIPE_DE_LA_FUENTE,

You have my sincerest apologies for the delayed response here, we’ve been dealing with a higher-than-usual volume following our release and we’re working as quickly as we can to get back to everyone.

I wanted to follow up on this thread to see if you were able to gain access to your account? If not, do you see any specific error messages?

If possible, do you have another device you could temporarily set as your Roon core, to test logging in on another device?

I’ll be monitoring this thread for your reply :+1:

1 Like
#8

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