Roon app stuck searching for server despite green connection (ref#9LLJ8U)

Support
1

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· Roon Server is on, but I'm still having trouble connecting.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *MacOS*

Select any of the following components that are present in your local network setup

· *Mesh networks*

You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.

· None of the above

Describe the issue

Ich rufe die App auf, der Roon Server auf NAS wird grün angezeigt, nach darauf klicken geht die Suche an und hört nicht auf

Describe your network setup

LAN NAS Server home net

2

Hello @Dr_med_Wolfgang_Frit ,

Thanks for reaching out to us.

Sometimes, when you try to access other device in local network from macOS it can block the connection due to local network access restriction.

In order to exclude this potential cause, can you please try the following:

  • Go to the System Settings on your mac
  • Open Privacy & Security section
  • in Local Network menu please retoggle Roon so it can access devices in local network.

    Let us know please if that’s helpful.

    Thanks.

3

Hi @Dr_med_Wolfgang_Frit,

Diagnostic logging (activated upon receipt of this thread request) don’t show a recent connection between your Mac and your Roon Servers.

We’re going to assume you still require some troubleshooting assistance here.

Can you please let us know if you’ve tried toggling local network access on in your MacOS System Settings per the post above? This resolves the vast majority of cases with the symptom you reported.

We’ll proceed from there. Please note this thread will auto-close without any response after a few days. Thank you!

4

This thread is now auto-closing due to inactivity, having received no response. In the event you require further assistance or troubleshooting, you can reactivate this topic thread anytime by submitting a new support request here referencing this URL. Thank you!