Roon App Unable to Connect to Server on Mac Mini (ref#W0FSJI)

[Peter_Dawson]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Cannot connect Roon app to Roon server on the same 2014 Mac Mini (Monterey, 12.7.6).

Click on Roon Server icon at top of display shows "Roon Server Status: Running". Open Roon (app), "Waiting for your Roon Server Your Roon Server doesn't seem to be running".

Press "Start Roon Server", displays starting Roon icon then reverts to "Waiting etc"

Press "Select a different Roon server...", prompt "If you select...is that what you want", press "Yes". Next display "Connect to your Roon server... This Mac...", press Connect. reverts to "Waiting etc".

Tell us about your home network

· In the UK, BT router, TPLink gbit switch. Mac Mini running headless controlled using Screen Sharing from a M4 MacBook Air.

Roon version: fresh download from Roon site today.

[vadim]

Hello @Peter_Dawson

Thank you for reaching Roon support.

I have gone ahead and enabled diagnostics mode for your account and what this action will do is next time your Roon Server is active, a set of logs will automatically be generated and uploaded to our servers for analysis.

For some reason it is not reaching our servers, even after I tried re-enabling diagnostics on your account. I also ran a quick test and I was able to submit a similar report from my setup here, so something else is going on.

So we can move forward, I was hoping for now you could use the directions found here and send them to our Logs Uploader Service and let us know after, thanks!

[Peter_Dawson]

Hi @vadim

Thanks for your email and ongoing support.

I’ve uploaded the Roon Logs and the RoonServer Logs.

Thanks and kind regards,

Peter

[benjamin]

Hey @Peter_Dawson,

Thanks for sending those over! I can confirm you’re unfortunately experiencing a known outage with Roon and our upstream services. Our team is aware and actively working on a fix.

Since a few days have passed, if you reboot both Roon and Roon Server, do you still run into the same connection issues?

Thank you!

[Peter_Dawson]

Hi @benjamin,

I’m afraid that I’m away from home for a few days and so can’t do as you suggest. I’ll check next week.

Thanks and kind regards,

Peter

[benjamin]

Hey @Peter_Dawson,

No problem at all! We’ve since seen a few reports that overall service has stabilized, so we’ll wait to hear back when you get a chance to reboot and attempt a connection.

Enjoy the weekend in the meantime!

[Peter_Dawson]

Hi @benjamin ,

I rebooted everything when I returned yesterday.

The 2014 Mac mini (my Roon server) was running very slowly, behaving as if it were under severe load. The cpu and memory loads were both very low, however, and on checking I found that Disk Utility was reporting some disk corruption. I seem to have fixed this by booting into Recovery Mode and running Disk Utility. Roon was updated from version 2.60 to 2.61 during this period (although my phone is still on 2.60) and everything now seems to have settled down (although I haven’t tested ARC yet as I don’t use it very much).

So, as of now, I believe that I’m back to normal and I’m happy to close this case.

Thanks for your support.

Kind regards,

Peter