Roon app unable to locate device on network running Roon Server (ref#PKBNDG)

[dennisy]

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· Roon app cannot find my device on the network running Roon Server.

Tell us about your home network

· I have Verizon FiOS router connected to a Ubiquiti Dream Machine and Ubiquiti Switch. The device is an Ideon EOS Stream, which I can access on the network through a web browser. But the app cannot find the device.

[vadim]

Hello @dennisy

Since you’re running macOS, the behavior you’re seeing is consistent with the newer, stricter Local Network permission controls in the recent macOS releases.

Please try the following steps:

1. Open macOS System Settings → Privacy & Security → Local Network
2. Make sure Roon and Roon Server are both enabled
3. Even if they are already enabled, please toggle them off and back on
4. Fully quit Roon Server from the macOS menu bar / task bar
5. Reboot your Mac
6. After reboot, launch Roon again and check if the devices is avaliable again.

Once these permissions are refreshed and the system restarted, your audio devices should reappear.

Please let us know if the issue persists after these steps, and we’ll continue from there.

[Alexis_Geller]

Hello,

Thank you for the response and suggestion. Just a note, I sent this question from a friends account, but now have my own Roon account and following up. I tried what you suggested and it did not work. Also the Roon app cannot find the Ideon EOS Stream device on my phone or windows PC. I can access the Ideon player software through a web-browser using the IP address and confirmed that with Roon Bridge and Roon Server enabled on the Ideon.

Thank you.

[Alexis_Geller]

Hello, This was resolved by Ideon tech support. Thank you.