Roon app won't connect to Roon Server after update on desktop (ref#AYTEGC)

Support
1

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

My app won't connect to my Roon server. My Roon Server is located on my desktop computer as is the Roon app. When I open the app it says it is waiting for "your Roon server". It does not connect. There is no other device because, as I say, the core is on the same computer. The PC is connected to the internet. Nothing has changed since I was using Roon yesterday, except I clicked an update all devices message earlier today.

Describe your network setup

Plusnet router, Netgear switch

2

How about you click on the button “Select a different Roon Server” and see if your sever then shows?

3

Thanks. Tried that and asks if I want to set up server on this PC. Clicked that option and message says Waiting for your Roon server. Message then says Your Roon Server doesn’t seem to be running. Then clicked Start Roon Server and it still doesn’t find it. Never encountered this issue before. Normally I click the Roon icon on the screen and Roon fires up.

4

Hello @Alan_Thomson,

Thank you for reaching out to Roon Support — it’s great to see you back in the community!

Could you please confirm whether the Roon icon appears in the menu bar near the system clock?

Looking forward to your reply so we can assist further.

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5

Hi Vadim,

No it doesn’t.
Alan

6

Hi @Alan_Thomson ,

If you try to search for RoonServer on your PC and manually launch it, does it then show in the taskbar area? Do you happen to have a Backup of your Roon database? If you wish, you can try to perform a full reinstall of Roon to see if this helps:

Let’s try a fresh database and see if your issues persist:

  • Create a Backup of your current database
  • Exit out of Roon + RoonServer (from taskbar area)
  • Navigate to your Roon Database Location
  • Find the folder that says “Roon Server” and “Roon”
  • Rename the “RoonServer” folder to “RoonServer_old” and “Roon” to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Verify if the issue persists on a fresh database before restoring the backup

Here is the process outlined from a Windows machine:

All Roon_old on Windows

11

Hello @Alan_Thomson ,

I wanted to check in with you here, did the instructions help resolve the issue? Let us know when possible, thanks!