Roon application fails to open after update on computer (ref#CA2IU4)

[gpanagos1]

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

My Roon won't open up on my computer. I clicked for an update this morning, and now it won't open at all.

Describe your network setup

I'm using a home desktop, with ATT Uverse.

[daniel]

Hi @gpanagos1,
Thanks for writing in to ask us about this issue. Please try the steps below.

Let’s try a fresh database and see if your issues persist:

• Create a Backup of your current database
• Exit out of Roon + RoonServer (from taskbar area)
• Navigate to your Roon Database Location
• Find the folder that says “Roon Server” and “Roon”
• Rename the “RoonServer” folder to “RoonServer_old” and “Roon” to “Roon_old”
• Reinstall the Roon App from our Downloads Page to generate a new Roon folder
• Verify if the issue persists on a fresh database before restoring the backup

Here is the process outlined from a Windows machine:

Hopefully these steps will alow you to use Roon again. If you are still having issues please let us know.