I have a Mercedes A Class (2017) and I use Roon Arc via Apple CarPlay. The Roon Arc app (via car play) is very buggy and unusable. I’ve waited over 6 months for a fix but the issue remains to this day. The mobile app is brilliant but when I use the app via apple car play it just doesn’t work! Basically when opening the app from fresh, it works great for 1 or 2 songs then after that, the buttons/menus bug out and I cannot click on anything. The only buttons/menus that seem to work is the main tabs at the very top (the ones that say… home, search, my albums, downloads) But when clicking these tabs, nothing else on that page works. I physically try to press the buttons or albums covers and nothing happens, just frozen. I have to close the app via my phone, then re open in CarPlay. This happens even when I have fantastic signal (full bars of 5G/4G) and this happens when using a wired connection or wireless connection to the car. Please help fix this issue.
Describe your network setup
UniFi Dream Router, BT Fiber, Roon Core run on the Synology DS1522+ and I also stream using Tidal
Thank you for the report and we’re sorry to hear your experience hasn’t yet come close to expectations.
Naturally, the team would like to investigate this report thoroughly to learn more about what’s failing. We can activate automatic diagnostics for your account, but it would expedite our efforts if (at your convenience) you could provide:
an approximate timestamp of when ARC last failed with CarPlay
the specific CarPlay head unit you’re using, if you have upgraded or installed the unit from the manufacturer’s original
Please let us know these details and we’ll follow up here. Thank you!
I don’t think you have to wait, just post the time stamps. When they look through the diagnostic logs, it should help them find the correlating events.
Please accept my sincere apologies for the confusion. What we need to proceed is a timestamp of when you encountered a dropout. Alternatively, you can provide the name of a track that was playing. But without either piece of information, we can’t verify that what we see in diagnostics has any correlation to the symptoms you’re reporting.
23:11 opened Roon
23:11 clicked “My Library” at the top menu bar
23:11 clicked “Albums” (see image below for reference)
23.12 clicked on album “Leon” and “Song Lift You Up”
23.13 clicked the back button on my Mercedes
23:13 clicked on album “The war on drugs” and song (live drugs album) but this crashed and nothing is happening. Won’t let me click on other options or songs
23.14 clicked the back button on my Mercedes
23:14 clicked home button on the top menu bar
23:14 tried clicking “Recently Added” menu but won’t work
23:14 also tried clicking “Recently Played” menu but won’t work
23.15 tried clicking on Johnny Cash album on “Recently Played” won’t work
Basically something made the whole thing crash during use.
Thank you for your ongoing patience. We’ve examined diagnostics and believe you’re encountering a known symptom of page loading in CarPlay.
We have developers working on a fix for this implementation. The fix should be released to #earlyaccess soon, which means it will work its way into a public release of ARC very shortly. We’ll post an announcement here when that happens.
