Just crashed (11:19AM GMT-3). This time all problems happened - Arc stops playing at the beginning of a new song (Half Light I - Arcade Fire) - it was on an iPhone 13 pro connected to the Chord Hugo.
Roon Server became unresponsive for remotes located inside the network as well.
Interestingly this time merely shutting down and running RoonServer again did not fix the poor connection problem within Arc. Had to do a full reboot of my Windows machine, and then it started connecting again.
Logs were uploaded. Let me know if I can provide any additional info.
Another instance which Iâve uploaded the log for. Switching between You by Bad Religion to Pin the Tail on the Donkey by Naughty by Nature. Both on Tidal, no switching of networks or anything like that.
Third set of logs uploaded. Again all Tidal streaming on the same network. Fingers crossed something in there that lets the team hunt down what is causing this.
Is this why my NUC i7 core running ROCK is running so hot? The fan is on full blast, which kind of defeats spending so much $ reducing the noise floor in my listening room.
Unless you are still doing Audio Analysis, then your core should not be running full bore. Try turning it off and then back on.
Also, the recommendation is to not have your RoonServer in the listening room. Roon ecosystem was setup to have the RoonServer in another room and only a low powered endpoint in the listening area.
Another crash 16:38 CET. Again a qobuz album using cellular. Nothing suspicious in the router log. Except for several connections and disconnections of an iPhone due to poor WiFi signals in specific areas of my apartment.
Had the same crash yesterday. around 7:50 pm (GMT-3). Took a while to be able to restart the server and get the logs, so it should have a lot of âbefore and afterâ info. Already uploaded it.
Crash detected. After a session that started with a qobuz album on a cellular connection, I moved to the office during playback and switched to the company wifi. I stopped the playback just during the first song pulled from the roon radio. This was around 9:00 CET. Now around 10:00CET roon ARC is unable to resume playback of the song from the radio session, and also any other.
The upper progress bar keeps moving until the âPoor connectionâ info appears.
Weâve identified the underlying bug here - development is busy working on a fix. Please stand by while we resolve the issue, and weâll provide additional details and an approximate timeline for release.
Thank you again for your patience. We understand this has been an arduous experience affecting the whole audio ecosystem for some of you. The reports youâve provided in this thread have proven immensely helpful.
Thank you @connor - is it possible to explain, in a descriptive manner what was the underlying bug? I am just curious to know (a fellow software engineer).
