Roon ARC connection error due to version mismatch (ref#79CWLM)

[Geoff_Fitch]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

Describe the issue

I get an error on Arc - "Time for an update" Roon Server cannot connect with this version of Arc. The iOS app is updated and Roon says the server has the latest version installed. (Build 1462). I tried disconnecting and re-logging in on the ios app and I still get the error.

Describe your network setup

I have a google wifi mesh network. The computer running roon is hard wired to the router

[Carl]

Hi @Geoff_Fitch

Your running the latest versions of Roon Server and ARC, so this is a false message.

I’ve seen other report this, and they found that deleting and reinstalling ARC enabled it connect once more.

The downside is that any ARC download tracks will have to be redownload

[Suedkiez (Just a fellow user like you)]

What @Carl said. This is the central tracking thread:

Roon Server cannot connect with this version of ARC [Ticket In; Resolved with ARC Reinstall]

Hi @Rives_Bird, Thank you for the report. There’s a ticket in for this behavior with development. Do you have an approximate timestamp of when you first encountered this issue, or when you last experienced it before the reinstall resolved the problem? Development would like to activate diagnostic logging to inspect what went wrong with ARC. We’ll use our findings to prevent recurrence of this issue for you and other users moving forward.

[Geoff_Fitch]

Thanks. That fixed it. Would have been an obvious thing to try.

As an aside - I had entered in offline mode and looked at the server information in Arc and it said it was build 300, so it looks like the issue is that Arc is not correctly determining the version of the server.