Roon ARC connection fails with Couldn't update your Roon Server error (ref#XS66G2)

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· I can't log into ARC but I can log into Roon

How can we help?

· None of the above

Other options

· Other

Describe the issue

Can't connect with Roon ARC due to Couldn't update your Roon Server error

Describe your network setup

Netgear Orbi 960, Snap AV ethernet switches, Specturm internet cable modem.

3

Hi @Daniel_Johnston,

Thank you for the post. There was a backend issue that has since been resolved - please restart your RoonServer and resync ARC over WiFi.

Are you seeing any other errors at present in the ARC UI, like an ‘unauthorized’ banner message?

If so, you might need to reinstall the app as a temporary workaround to reassociate the session layer with your current RoonServer. We have work in progress that should prevent you from having to take this reinstall step when this session dissociation occurs, but we haven’t yet released those improvements.

Our apologies for the inconvenience. Please let us know if this helps.

4

Thank you.

Everything works fine now since you fixed the backend issue.

5

Glad to hear it, @Daniel_Johnston! Please reach out in a new thread if something else comes up.