Roon ARC Connection Problem

[Thomas_Walsh1 (Thomas Walsh)]

Roon Core Machine

Im using Mac Air M2 *gb ram.

Networking Gear & Setup Details

Eir F2000 modem,WiFi

Connected Audio Devices

Number of Tracks in Library

I use Tidal

Description of Issue

This error message comes up when I try to connect to Roon ARC. I don’t understand because it was able to connect and work.

{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“86.aaa.bbb.ccc”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.1.254”,“found_upnp”:true,“error”:“Did not find UPnP service with WANIPConnection on network”}
}

[benjamin]

Hey @Thomas_Walsh1,

It’s great to see you on the Roon Community! You have my sincerest apologies for the delayed response here, we’ve been dealing with a higher-than-usual volume following our release and we’re working as quickly as we can to get back to everyone.

I wanted to follow up on this thread to see if you were still having issues getting Arc setup? Let me know