I have my Roon core installed on my Apple iMac. It all works perfectly on the roon endpoints in my home. Also, on the Roon ARC tab in the interface, it says “Ready” and that “Roon ARC can securely access your Roon Server.” Also, I have the Roon ARC app installed on my iPad and iPhone, and both said that they synced with my Roon server.
But when I open Roon ARC whenever I am away from home network, either on my iPad or iPhone, it wlll not connect and I get a message that my Roon server cannot be accessed.
My Roon core/server is connected to the internet via an ethernet cable direct to my modem/router. The connection speeds are 310 mbps download and 350 mbps. upload.
Thank you for your patience while we worked through the queue to reach you.
Your iMac appears to be pinging Roon’s servers via multiple network interfaces. Do you have both ethernet and WiFi active on this machine? What about a VPN installed on the iMac?
In the meantime, unless you have a specific reason to keep it on, I recommend disabling IPv6 in your iMac network settings.
Hello there, indeed I can confirm that the IPV 6 on Local did the trick for me! I updated last night to latest version ROON and had according the ROON ARC no access - how ever outside our premises running our 4/5G ROON ARC works flawlessly despite the wrong ! information!
So now by putting IPV6 to local I do see the server IP and ROON ARC is ready to connect.
We have a fix for this issue undergoing testing and anticipate that we’ll release it with the next update. Please stand by and we’ll have more information in this thread:
I cannot use Roon ARC to connect to Roon from networks other than my own network. I also cannot use Roon ARC to connect to Roon on my cell phone. Roon ARC keeps generating messages saying "cannot connect to Roon server". I have complained about this, was given suggestions that did not work, and was finally told to wait for an update that would likely fix the problem. I waited, and downloaded the update, and it did nothing. The same problem persists. I'm getting very frustrated. Are you going to help with this?? I have made many posts on the "community " on this. Please read them so I don't have to repeat myself yet again.
I’m sorry to hear that you’ve hit a snag. Please submit a support request here and fill out the issue report template with as much detail as possible. That will help Tech Support get you up and running again. Thanks!
