Roon ARC connectivity

[Tim_Christianson]

Roon Core Machine

Home built desktop PC

Networking Gear & Setup Details

ORBI RBR50 Router, Centurylink 1 Gig fiber modem

Connected Audio Devices

Attempting to access roon arc via android samsung galaxy S22 5G

Number of Tracks in Library

200 tracks

Description of Issue

I know this was addressed in your support but I am somewhat computer illiterate. Can someone please outline detailed steps?
{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“71.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“status”: MultipleNatFound
,
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.1.1”,“found_upnp”:true}
}

[bearFNF]

@Tim_Christianson

MultipleNatFound

This might be the issue.

Port forwarding

[Suedkiez (Just a fellow user like you)]

Have you seen this explanation? As you have the Centurylink modem and the Orbi router, it will be the first solution at least in step one (ISP provided gateway and your own third-party router).

Port Forwarding Troubleshooting

[Tim_Christianson]

I will try your solution when i get home and report back. Thank you!