Roon ARC crashes on Sony WM1ZM2 Walkman (ref#QUB5DH)[Ticket it]

[Morris_McCray]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

How can we help?

· I am experiencing freezes or crashes

Other options

· My Roon software won't start up

Describe the issue

I started a thread here:
https://community.roonlabs.com/t/roon-arc-not-functioning-on-sony-wm1zm2-walkman/304700

The basic problem is that I have a Sony WM1ZM2 Walkman and it's basically new. This is actually my second one, and that one was also in new condition. I've installed ARC and the Roon App. I've never gotten ARC run once; it immediately crashes every time I've tried. The Roon App is unstable but runs most of the time. It crashes occasionally, sometimes on start up, and more times than not the UI doesn't render completely. I've been trying since the summer, and I've even tried the beta versions, and I'm having little success in resolution. I can help troubleshoot the problem, but I don't know where to start.

Describe your network setup

I have comcast Xfinity internet, it uses an XB6 gateway. My android phone works fine.

[alex_h (Alex)]

Good day @Morris_McCray !

I hope you’re doing well today.

I’d like to inform you that we already have internal ticket to R&D raised that addresses your problem.

We expect it to be released soon so please track the release notes when a Roon update comes out.

Have a nice day!

Regards.

[Morris_McCray]

@Morris_McCray

sic problem is that I have a Sony WM1ZM2 Walkman and it’s basically new. This is actually my second one, and that one was also in new condition. I’ve installed ARC and the Roon App. I’ve never gotten ARC run once; it immediately crashes every time I’ve tried. The Roon App is unstable but runs most of the time. It crashes occasionally, sometimes on start up, and more times than not the UI doesn’t render completely. I’ve been trying since the summer, and I’ve even tried the beta versions, and I’m having little success in resolution. I can help troubleshoot the problem, but I don’t know where to start.

Thank you for your quick response. I will be looking forward to the release!

[vadim]

Hey @Morris_McCray

Thanks for performing that test, we have added this info to the investigation ticket. The ticket has been submitted for developer review, meaning that this may take some time to be reviewed.

There aren’t any additional details needed at this time, so we will go ahead and close the thread for the time being, and if any other questions arise after the developers have reviewed the case, we will re-open the thread and reach out once more.

Thanks again for your report, and thank you in advance for your patience as the ticket progresses through the development queue for review.