Roon Arc crashes shortly after starting playback (ref#HGTA7N)

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

Describe the issue

Roon Arc keeps crashing a couple of seconds into playback, or short after the next track has been started.

Describe your network setup

At home, at work and on cellular

![Screenshot_20241011_160408_One UI Home|521x500](upload://efWccSdAtULoHG3OSLu9RHx96Fu.jpeg)
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Screenshot_20241011_160408_One UI Home
Screenshot_20241011_160408_One UI Home1080×1036 110 KB

3

Hey @bernardb50,

Thanks for taking the time to write in! Have you performed any initial troubleshooting steps, like removing and reinstalling Arc? Here’s a download link in case you haven’t tried this yet:

https://roon.app/en/arc

We’ll be on standby for your reply. Thanks!

5

Hi Benjamin, thx for following up. Yes removed and reinstalled the app, reboot of phone and server.

6

Still no luck on this, keeps crashing …

8

Hey @bernardb50,

As a quick next step, could you please update all Roon and Arc versions across your Roon devices, and let me know how things feel? Here’s more info on the latest versions:

Thanks!

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