Roon ARC diagnostics show 'Not Ready' despite green connection status (ref#DDF5NP)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Roon ARC is working and connection status shows green light on both Cloud and Roon Server. However, Roon ARC diagnostics show "Not Ready".

{
"ipv6_connectivity": {"status":"NetworkError","status_code":526,"error":"error code: 526"},
"ipv4_connectivity": {"status":"NetworkError","status_code":526,"error":"error code: 526"},
"external_ip": {"actual_external_ip":"59.aaa.bbb.ccc","actual_external_ipv6":"240d:ddd:eee:fff:kkk:lll:mmm:nnn","router_external_ip":"59.aaa.bbb.ccc"},
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"status":"NotFound"},
"multinat_autoconfig": {"status":"Success","error":"No Error","routers":1,"routers_mapped":1}
}

Tell us about your home network

· My ONU is ZXHN F660P and no switches, extenders, or VPN is used.

2

Known issue related to Roon’s ongoing cloud issues. Seems to affect the diagnostic error only, as ARC works anyway. Ignore until they fix it.

3

Thank you for responding. According to your kind suggestion, I will ignore this problem until they fix this.

1 Like
4

Hi @Katsu_Takenaka,

Just to double-check: is ARC actually working for you (e.g., can you play music successfully over a cellular connection), or are you currently unable to use the app remotely at all?

If it is playing fine, you can safely ignore the “Not Ready” / Error 526 message for now—it is a known display glitch we are working on fixing.

5

Yes, ARC is playing music nicely. Thank you! I will wait patiently for you guys to solve this problem.

6

It has been solved! Thank you.

7

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