Roon arc doesn't work with amplify

[Pascal_Scholl]

I can’t start Roon arc!

I use a router Amplify in the bridge-modus. ( https://amplifi.com). Is this the problem

thanks for your help

Pascal

[Joost_Hoogland]

Hi @Pascal_Scholl,

Just another community member here. Can you please post the diagnostic message on the Roon ARC tab in Settings? You can access that through a Roon Remote on your phone or your PC/Mac. And additionally answer the questions below. This makes it easier for fellow members to help you.

1. Who is your internet service provider?
2. Please list the make and model of your modem and router?
3. Do you have any additional network hardware, like additional routers or managed switches?
4. Does your network have any VPNs, proxy servers, or enterprise-grade security?
5. What machine are you using as a Roon Core, and how is it connected to the internet?

Cheers,
Joost

[Pascal_Scholl]

Router Fritzbox (in Bridge modus ) With Amplifi HD Mesh router with two mesh points. This informations are helpful?

{
“connectivity”: {“status”:“NetworkError”,“status_code”:502,“error”:“error: Error: connect EHOSTUNREACH 80.aaa.bbb.ccc:55000, response code: undefined, body: undefined”},
“external_ip”: {“actual_external_ip”:“80.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.178.1”,“found_upnp”:true,“error”:“<?xml version=\"1.0\"?>\n <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/\” s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/\“>\n<s:Body>\n<s:Fault>\ns:Client\nUPnPError\n\n<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">\n403\nNot available Action\n\n\n</s:Fault>\n</s:Body>\n</s:Envelope>”}
}

[Joost_Hoogland]

@Pascal_Scholl

pnp_autoconfig”: {“server_ip”:“192.168.178.1

This ip address is usually there address of the Fritzbox. Can you check the ip address of your Roon Core (in the Arc tab in Settings)?

[Martin_Webster]

The diagnostics you’ve provided suggest that UPnP is enabled on your network, but your router is refusing the connection. This is either the result of UPnP not being enabled properly on your router, or settings at the level of your internet service provider.

First, to confirm the issue is not with your local network setup:

• Try to enable UPnP/NATPMP in the web administration interface for the router directly upstream from your Core
• Try to manually open the port in your router’s port forwarding configuration
• Make sure the IP/Port matches the Port listed in Roon → Settings → ARC
• Check for any VPNs or Firewalls that might be interfering
• Check if your modem is in Bridge mode

If you continue to experience difficulties, we recommend reaching out to your internet service provider and passing along the following questions:

• Have you implemented carrier-grade NAT for my account level?
• Have you fully implemented IPv6, or do you have IPv4 addresses available?
• Can I request a static IPv4 address to support port forwarding?
• Are there any ports you have reserved at the ISP level I should be aware of?