Hi Joost_Hoogland and Pascal_Scholl.
I have here the same problem to make Roon ARC works with AmpliFi.
If I may find here my answers to your questions.
@Mathieu_Archambault1, I have moved your post to a new thread as this is how Roon prefers #support requests. Moreover, your diagnostic message if different.
Indeed, the diagnostics you’ve provided suggest that UPnP is not properly configured on your router.
Please first try the following steps:
Try to enable UPnP/NATPMP in the web administration interface for the router directly upstream from your Core
Try to manually open the port in your router’s port forwarding configuration
Make sure the IP/Port matches the Port listed in Roon → Settings → ARC
Check for any VPNs or Firewalls that might be interfering
Check if your modem is in Bridge mode
If you continue to experience difficulties, please tag the support team and include the following information:
What is the make and model of your modem and router?
Do you have any additional network hardware, like additional routers or managed switches?
Who is your internet service provider and what is your geographic region?
Is your Modem configured in Bridge Mode so that it operates only as a modem or do you have the ports forwarded on both?
Hi Martin_Webster.
Thanks for your help.
Please see my answers below :
Try to enable UPnP/NATPMP in the web administration interface for the router directly upstream from your Core Done
Try to manually open the port in your router’s port forwarding configuration Done
Make sure the IP/Port matches the Port listed in Roon → Settings → ARC Done
Check for any VPNs or Firewalls that might be interfering Done
Check if your modem is in Bridge mode Done
What is the make and model of your modem and router? Icotera i5801-05 (in bridge mode) > AmpliFi Alien Router > AmpliFi Alien MeshPoint (Ethernet Backbone)
Do you have any additional network hardware, like additional routers or managed switches? No
Who is your internet service provider and what is your geographic region? Stofa, Denmark. I just figured they are using CGNAT which seems to be an issue with port forwarding. I have the option of ordering a static IP, should I do that?
Is your Modem configured in Bridge Mode so that it operates only as a modem or do you have the ports forwarded on both? The ISP modem is in bridge mode