Roon arc don't start

[Riccardo_Luchetti]

Hi everybody,
Roon Arc don’t play.
Here is the message:

{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“2.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“192.168.1.2”},
“status”: MultipleNatFound
,
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.188.1”,“found_upnp”:true}
}

Can you help me?
Thanks everybody

Riccardo

[Suedkiez (Just a fellow user like you)]

@Riccardo_Luchetti

“status”: MultipleNatFound

Welcome to the forum. There’s a quite extensive troubleshooting help page. Have you seen this?

Port Forwarding Troubleshooting

[benjamin]

Hey @Riccardo_Luchetti,

I wanted to give this thread a bump to see if you were able to get things sorted out from @Suedkiez’s reply? The info provided above should allow for proper next steps in troubleshooting!

Let me know your current status, thanks!

[Riccardo_Luchetti]

No, i don’t know how to set the routers.
Thx