· Do you have a mesh network? (Google Mesh, Eeros, Ubiquiti, etc.)
ARC Status
· ARC is *Not Ready*
Roon Error Code
· “Did not find UPnP service with WANIPConnection on network”
Have you successfully located and enabled the UPnP or NAT-PMP settings in your router's web UI?
· I've turned UPnP/ NAT-PMP on and ARC won't connect
Select the Diagnostic Keyword or Text String
· Something else
Don't give up yet.
· I'm stuck. I'd like to create a post to ask Roon Community for help.
Describe the issue
Roon Arc worked for the past year but now won't connect. I get a status code 530 and an error code 1016.
I'm using the same router as I have all year (Asus Zenwifi AX XT8). However, I did have to unplug the Nucleus for a few weeks while work was happening on my house. When I reconnected it, ARC wouldn't work. Then it did start working again for about a week (not based on my actions, aside from refreshing the connection several times) but now won't connect again.
Roon itself is working well, I use a Nucleus One.
Describe your network setup
Cox Internet Asus Zenwif AX XT8 (mesh network) RoonServer is a Nucleus One. ARC is running on an iPhone 16 Pro. I also use a MacBook Air and iPad as controls.
Did you try if it actually connects? It should, if it previously did. The status code 530 and error code 1016 are supposed to only affect the test as such:
Your diagnostics show “status_code”: 530 and “error code: 1016”. These errors indicate a temporary issue with the cloud infrastructure provider (Cloudflare), which is preventing your Roon Core from successfully running the connectivity test.
Because the test itself is failing to reach our servers, the “Not Ready” status and the UPnP errors you see might be misleading. Your actual connection configuration may be fine.
Please try this practical test: Ignore the error message in Roon Settings for a moment.
Disable Wi-Fi on your phone (switch to 4G/5G).
Open the Roon ARC app.
Does it connect and play music? If it works, you can safely ignore the error message while we resolve the server-side outage. Please let us know the result!
Thanks for the responses. Unfortunately, ARC is not connecting once I’m not on my home WIFI. I know what you are talking about - I did have the issue of Roon telling me ARC was not available but it worked previously (not sure if that was 1 or 2 weeks ago) - but my current issue seems to be a little bit different. I’ll paste in the diagnostics data below, just in case it shows something in addition to the previously mentioned codes.
I’ve obviously tried rebooting router and Nucleus One, checked the port forwarding and tried a port reset, temporarily turned off the firewall to see if that would help, and turned UPnP off and on again. Can you suggest anything else I can try? Thanks.
Thanks for sharing the above error code! Unfortunately, it appears your suffeirng from a known service outage caused by upstream DNS servers. Here is the tracking thread around the issue:
Our team is actively investigating this, though we don’t have immediate troubleshooting steps to share just yet. I truly appreciate your patience. We’ll be posting all updates directly to the tracking thread above as soon as we have news.
Thank you for your patience. As Suedkiez correctly pointed out, those specific error codes (530/1016) were related to a global infrastructure outage with Cloudflare that was interfering with Roon’s ability to run the connectivity test.
The good news is that the Cloudflare issue has been fully resolved.
Could you please check your ARC tab in Roon Settings again? It should now show a green “Ready” status. If it is still showing an error, please try to refresh and share the diagnostic report
If you are still unable to connect your phone to ARC now that the global outage is over, please let us know, and we will take a closer look at your Nucleus One’s local connection to your Asus mesh network!
