Roon ARC indicates Roon Server update needed despite latest version installed (ref#XU99C8)

[Kman_CT]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

Describe the issue

Message in Roon ARC says Roon Server needs to be updated but I'm running the latest version of Roon Server

Describe your network setup

Arris SURFboard SB6121 modem and Netgear N600 router

[Suedkiez (Just a fellow user like you)]

Roon Server cannot connect with this version of ARC [Ticket In; Resolved with ARC Reinstall]

Hi @Rives_Bird, Thank you for the report. There’s a ticket in for this behavior with development. Do you have an approximate timestamp of when you first encountered this issue, or when you last experienced it before the reinstall resolved the problem? Development would like to activate diagnostic logging to inspect what went wrong with ARC. We’ll use our findings to prevent recurrence of this issue for you and other users moving forward.

[Kman_CT]

I don’t use ARC very often. I think it first happened to me yesterday. The picture from my phone that I uploaded to demonstrate the issue shows 8:43 pm EDT on October 30th, so it also would have occurred shortly before then.

[Carl]

Hi @Kman_CT,

Have you performed a reinstall of ARC as per the linked topic that @Suedkiez posted?

Roon are still looking for the root cause, but a reinstall has resolved the issue for most people and enables them to continue to use ARC.

[Kman_CT]

I just did an uninstall/reinstall of ARC and it’s working