Roon ARC login issue on iPhone 14 Pro after successful login on iPad (ref#HNF7DJ)

[choosawy]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· I can't log into ARC but I can log into Roon

How can we help?

· None of the above

Other options

· Other

Describe the issue

I installed Roon ARC on my iPhone(14 pro). During the login process, login was completed in the Safari window, but at the end, login failed with the message 'Something went wrong Please try again’.
However, I installed Roon ARC on my iPad(pro) and logged in successfully. And currently, the message 'Syncing with Roon Server for the first time...' is displayed.

Describe your network setup

Netgear

[choosawy]

I have successfully logged in to my iPad.

[benjamin]

Hi @choosawy,

Thank you for taking the time to write in, and welcome to the community!

Taking a look at your iPhone issue first, are you able to test using a different web browser on the device?

Does the same issue occur over cellular data rather than Wifi?

If you haven’t yet, I’d also safely stop Roon Server from running, and power down the device along with your router. Then reboot the two and let me know how things perform.

[choosawy]

Yesterday, I tried the solution you mentioned, but I failed to log in. This morning, I logged in successfully. I appreciate your support.