Roon ARC lyrics desynced with long lyrics (ref#WPSNPI)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· App interface looks or behaves oddly

Tell us what's going on

· ARC Real-time synced lyrics getting desynced when long lyrics are present

Tell us about your home network

· N/A

2

IMG_2590.PNG
IMG_2590.PNG1206×2622 113 KB

Japanese example: actual lyric position
IMG_2591.PNG
IMG_2591.PNG1206×2622 111 KB

Japanese example: where ARC thinks it’s the correct position
IMG_2593.PNG
IMG_2593.PNG1206×2622 114 KB

Korean example: actual lyric position
IMG_2592.PNG
IMG_2592.PNG1206×2622 115 KB

Korean example: where ARC thinks it’s the correct position

3

Good day @YuiFunami !

Thanks for sharing this problem here.

Can you please try to play the same song from your non Apple device via Roon ? Let it be Windows pc or Android phone/tablet.

Does this problem happen there too ?

Thanks!

Regards.

4

Yes, this exact issue occurs on my Galaxy Z Flip 3 tested with the same songs.
And Roon (not ARC) is not affected by this issue. This is strictly ARC-only issue.

5

Hi @YuiFunami,

In your screenshot, the iPhone was connected via LTE/cellular data. Around that timestamp on Dec 24 in ARC logs, we see the ARC framework struggling to retry network connections to your server and upstream services after a connectivity interruption. We’d like to test whether this lyric issue with longer tracks presents when you’re using home WiFi.

Can you please play the same song from your screenshots when using the iPhone on your home network? Let us know if lyrics fall out of sync.

From there, we’re going to pass this to our QA team so we can reproduce the issue internally. If we determine a fix needs to be implemented, we’ll create a ticket in the development pipeline and notify you here.

We’ll reach out here if the team requires additional clarification in the meantime. Thank you!

6

It always happens. And it’s purely display glitch. To clarify, the lyrics are technically in sync, but it’s pushed down to the point that the current position is way down what ARC thinks it actually is (so it shows previous ones). I guess it doesn’t like lyrics with long lines.

7

Hello @YuiFunami ,

Thanks for confirming that the lyrics are indeed in the actal correct spot, but it just appears to be a display issue due to long lines of text. Do you have any changed display text size options turned on your phone? I assume this issue only occurs for some tracks, while others work as expected?

8

I do set my text size to the smallest option. It does happen to all tracks I have with lyrics enabled since they are all in CJK language & have long lines. I don’t have anything with lyrics 100% in English to test right now.

9

Hello @YuiFunami ,

THanks for confirming that, I’ll forward your overvations over to the team. Can you please write a few of the tracks causing this behavior and let us know the names here? It will be easier to copy + paste since the track is in a different language. As for testing an English song, do you have access to any streaming service? Any English track with lyrics would be ok for the test.

11

I do have Tidal connected so yeah I can test songs from that.
For the list: (Tidal link also provided for convenience and ease of testing)
可愛いじゃ足りない! by z² - Cute is not enough! by z² & yume. on TIDAL
All tracks from album 結束バンド by 結束バンド - Kessoku Band by kessoku band on TIDAL
I do have more songs that exhibit the issue but those are either:

  1. Do not exist on Tidal, or
  2. Song does exist on Tidal but has no lyrics on there.
12

Thanks, @YuiFunami. We’ll forward these notes to the team for internal testing and comment as soon as we have more information.