Roon Arc no longer connects in the in home Wi-Fi

[Abrahams_Bogere (Abe)]

Roon Core Machine

2014 Mac mini (entry)

Networking Gear & Setup Details

T-Mobile home internet and TP Link mesh

Connected Audio Devices

Auralic Aries, Wiim Mini

Number of Tracks in Library

123k

Description of Issue

Roon Arc doesn’t even connect in my house under the same Wi-Fi anymore. Meaning I can’t offline anything. I know it doesn’t work on my isp since I can’t port forward or anything (CG-NAT issues). But it’s strange even in the house I can’t connect via Wi-Fi,

[Suedkiez (Just a fellow user like you)]

Do you get a “Poor connection” message?

Poor Connection messages even on home wifi happen and can usually be fixed by resetting the ARC app from Home > Settings. Sometimes, an uninstall/reinstall of the ARC app is necessary.

However, you will lose any downloads in ARC in either case.

This seems to happen sometimes, e.g., after updating (but apparently not only):

ARC: Poor Connection Popup after Updating to ARC MUSE release [Update ARC]

Hi everyone, Thank you for your patience and for your reports. The team has a high-priority ticket with QA and development and will post updates here. We understand a reinstall is a circuitous and time-consuming workaround for users with significant local content saved to their phone. We should have more positive news soon.

[Abrahams_Bogere (Abe)]

Oh no I was hoping not to redownload the files .

[benjamin]

Hey @Abrahams_Bogere,

Apologies for the delay in getting to your thread! I wanted to check in and see if you were still experiencing issues with Arc after the recent update released earlier today.

If yes, can you please share a screenshot of the error code you see in your Roon Settings>Arc?

I’ll be on standby for your reply.

[Abrahams_Bogere (Abe)]

I reset it on Saturday. Then I downloaded offline content. Fast forward to today. It works after update offline ofcourse on my end. I’ll keep you updated if there were any rising issues.