Roon Arc Not Configured Properly

Support ARC: Port Forwarding Help
1

Roon Core Machine 2018 MacBook Pro

2018 MacBook Pro
2.2 GHz 6 core Intel Core i7
16 Gb ram

Networking Gear & Setup Details

Modem Comcast CGM4140COM in bridge mode
Pakedge WR! Wireless Router
Pakedge WK-1 Access Point

Connected Audio Devices

Marantz AVP 7006
Apple TV 4K HDMI

Number of Tracks in Library

11141

Description of Issue

{
“connectivity”: {“status”:“NetworkError”,“status_code”:502,“error”:“error: Error: connect ECONNREFUSED 73.aaa.bbb.ccc:55000, response code: undefined, body: undefined”},
“external_ip”: {“actual_external_ip”:“73.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}

2

Looks like the router has UPnP/Nat-PMP turned off or it is not working. For now I would guess the former. I only found a manual for a WR-1 model online, should probably be something like this:

ARC help explaining this issue:

In case you get a new error in the Roon ARC settings, post that one

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