Roon ARC not functioning on Sony WM1ZM2 Walkman

Roon Software Discussion ARC
1

I am having the same problem as Roon ARC not functioning on Sony WM1ZM2 Walkman despite updates and reinstalls (ref#KASOQ0) - Support - Roon Labs Community and I did not see a resolution.

What happens is that ARC never opens, it immediately crashes. I’ve never seen it run once. The regular Roon app works, but often crashes. This is an Android 11 device, please advise.

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If the Sony operating system is not letting those apps run it might be down to its power profile and not letting power hungry apps run. Your problem is I don’t think this is a Roon Tested/Ready device so without one to look at I’m not sure Roon can help. Your best course of action is contact Sony.

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ARC focuses on Smartphones not an DAPs. AFAIK, the only officially supported DAP is one from A&K. And this also had/has problems to run ARC properly.
Just running Android on a particular device doesn’t guarantee at all that ARC runs on that device.

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Thanks, but I meant to place this topic under support. I will repost this there.

5

My NW1AM2 is doing the same thing (force closing before opening).

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Hello Richard,

Is your sony wm1zm2 working with roon arc now?

I am having the same problem for some time. Force closing every time. Any fix from the roon team? Roon core already most updated.

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7

Arc immediately crashes for me still. The Roon app doesn’t always crash but is unstable. I have no idea why.

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Hi @Morris_McCray

You wrote that you were going to place your issue in Support , but I have not seen any request raised by you.

To equip the Roon Technical Support team to assist you directly, please follow this link to provide the details of your case to Technical Support: Technical Support Request

Respond to the prompts there to ensure that you’ve performed basic troubleshooting and to ensure Technical Support has the full details necessary to expedite Technical Support’s investigation into the case.

Your responses will auto-generate a Community thread in the appropriate section.

Because this Community thread will be in a public forum, please do not include any personal information, such as your email address, postal address or telephone number in your submission. Thank you.

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Thanks for the instructions, I’ve added it.

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For anyone interested in tracking this issue, please see here: Roon ARC crashes on Sony WM1ZM2 Walkman (ref#QUB5DH) - Support - Roon Labs Community

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No it still force closes as of today.