· Roon ARC Not Playing Qobuz Tracks Reliably on Verizon Cellular, failing with a "Poor Connection" message upon selecting or skipping to a new song. The first song played usually plays fine.
This issue does not occur with local files on my Roon server storage, and this issue only happens when connected via Cellular (not on wifi).
Thanks for laying that out so clearly. What you are describing lines up with an issue we are actively investigating, and it does fit the behavior you are seeing with Roon ARC over cellular and Qobuz tracks.
The ARC connection to Qobuz when streaming tracks is a direct one that bypasses your Roon Server, so this points either to the phone signal itself or to the path to the Qobuz tracks. We have a known issue we are investigating that sounds like it could be what you are experiencing: Qobuz tracks get stuck loading in Roon.
Are you seeing any issues with Qobuz on your home network (regular Roon app), or does this occur only with ARC?
Any updates to this issue will be posted in the tracking thread @noris has shared above.
We’ve seen a few reports of users who have been able to side-step these issues by using a VPN set to a different geolocation, but we cannot confirm or stand by this workaround.
We appreciate your continued patience while we work alongside Qobuz on a longterm solution.
