Roon ARC not ready on Google WiFi router (ref#UBPC3V)

[Robert_Petersen]

Network Setup

· I use a single personal router not provided by my ISP

ARC Status

· ARC is *Not Ready*

Roon Error Code

· “natpmp_autoconfig”: {“status”:“NotFound”}, “upnp_autoconfig”: {“status”:“NotFound”} }

Have you successfully located and enabled the UPnP or NAT-PMP settings in your router's web UI?

· I've turned UPnP/ NAT-PMP on and ARC won't connect

Select the Diagnostic Keyword or Text String

· Something else

Don't give up yet.

· I'm stuck. I'd like to create a post to ask Roon Community for help.

Describe the issue

Roon ARC not ready - google wifi router

Describe your network setup

Google Wifi 5 router with 5 extra Mesh connected, nucleus connected with cable to a switch connected to mesh

[Robert_Petersen]

{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:502,“error”:“error: Error: connect ECONNREFUSED 80.aaa.bbb.ccc:55002, response code: undefined, body: undefined”},
“external_ip”: {“actual_external_ip”:“80.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“server_ip”:“192.168.86.1”,“found_natpmp”:true},
“upnp_autoconfig”: {“status”:“NotFound”}
}

[vadim]

Hello @Robert_Petersen,

Thank you for reaching out to Roon Support.

Based on the error message you provided, it appears that Roon is unable to open the necessary port using UPnP. We recommend manually configuring port forwarding by following the steps in the articles below:

• 🔗 [url=https://help.roonlabs.com/portal/en/kb/articles/arc-port-forwarding#Overview]ARC: Port Forwarding Overview[/url]
• 🔗 [url=https://support.google.com/googlenest/answer/6274503?hl=en]Google Nest: Set Up Port Forwarding[/url]

If manual port forwarding does not resolve the issue, we recommend using Tailscale as an alternative solution:

• 🔗 [url=https://help.roonlabs.com/portal/en/kb/articles/tailscale-setup-instructions-roonos-roonserver]Tailscale Setup Instructions (RoonOS/RoonServer)[/url]

Please let us know if you need any further assistance.