Roon ARC not working on Sony Walkman NW-WM1AM2 Android (ref#CIDC2V)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Roon ARC not functional on Sony Walkman NW-WM1AM2 Android

Tell us about your home network

· eero mesh network

2

Sorry, I’m gonna go ahead and add more detail myself in the ticket.

This is similar to:

Roon ARC just won’t launch, period, on the Android OS on the Sony Walkman NW-WM1AM2. It seems Support created a ticket in the backend to look into this in response to the previous post but without any updates.

Not being able to use ARC on my main music player is a real downer, and I think for a premium music-focused service like Roon, supporting a common DAP like the Sony Walkman should be worth the effort. I would like to know if Roon is still going to address this issue, or if those of us trying to get ARC to work on the Sony Walkman devices should assume No.

Thanks.

2 Likes
3

I have the same issue most of the time on my WM1ZM2. Roon Remote only loads about 1 out of 5-10 times. But I have gotten it working, like right now. However, I used the button on the DAP to change volume and Roon crashed immediately. This time, I was able to get it open again. It feels like a non-visible time out type issue for me. Other times it would just crash from the Roon logo screen repeatedly. When I was feeling patient enough, I would clear the Roon cache and storage in the Android settings and then it often opened, but not always (this is bad because you lose any custom settings like dark mode for example). It’s a very frustrating situation.

I have never gotten Roon ARC to open on the Sony. There’s another thread here on the same topic from last year, but it’s closed.

4

Hello @sherifs,

Thanks for reaching out to Support.

We’re sorry to see that your Walkman device is not performing sustainably. The ticket addressing your problem is still with our developers, but since this device no longer receives updates from Sony’s side, it may take longer to resolve.

Thanks for your understanding.

5

Hi @alex_h

Thank you very much for following up.

I really hope Roon can find a way to update ARC to work on the device. While I understand that the Walkman may not be receiving OS updates from Sony, all the other Google Play Apps I use to listen to music or access my local library do get regular updates that fix bugs and add features.

I get that ARC is doing more advanced things with the signal chain and audio processing than say Symfonium or Plexamp, but it has the price tag to match, so the expectations are also a little different.

Is it possible to get an estimate on when (in vague terms, months, quarters) we might see a fix?

Thank you.

6

@sherifs ,

Thanks for reaching us back.

Unfortunately, we do not have an estimate on this because this has been queued to developers and we can’t provide any updates or estimates earlier than we hear from them back.

Thanks for your understanding.