Roon ARC on iPhone not connecting to Roon Server (ref#SS7HAN)

Support
1

What app are you having the slowness issue with?

· ARC

What kind of performance/speed issue are you experiencing?

· Other

Please try to reboot your Roon Server

· Yes, rebooting helps, but the issue returns after some time

Please try to reboot your networking gear (Router/Switches/etc.)

· No, the issue is still the same even after a reboot

Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?

· No, the issue is still the same

Does the issue happen on multiple Roon Remotes (controllers) or just one?

· I only have one Roon remote to test with

Please try to restart your Roon Remote (controller) app

· No, the issue is still the same even after a restart

What is the operating system of your Roon Remote (controller)?

· iOS

Reinstall Mobile Roon Remote App

· No, I am still having the issue even after reinstalling

Router Domain Name System (DNS) change

· I was able to change my router's DNS servers but it did not help

What is the operating system of your Roon Server host machine?

· Nucleus

Which model Nucleus do you have?

· Nucleus+ Rev A

Timestamp of issue occurrences

· Seems to be working now although my Roon software still says it can’t connect to ARC

Describe the issue

I’ve been having difficulty with my Roon ARC on my iPhone not connecting to my Roon Server. I have no issues with Roon at home on the Roon app.

Describe your network setup

Rogers Xfinity gen 3 router

2

Hello @Kerry ,

Thanks for reaching out. It looks like port forwarding could not able to be configured automatically. Can you please try to set up a manual port forwarding rule for your router? You can find instructions on how to do this here:

Let us know if that helps!

3

That worked. Thanks!