Roon ARC prompts for update despite Roon Server being up to date (ref#DLQVL1)

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

Describe the issue

ARC says “time for an update… please update Roon server…”. But my Roon server says it is up to date.

Describe your network setup

Innuos Statement

Try uninstall of Roon Arc and then reinstall it.

Ok. Thanks. I tried that. Now it says my Server is only configured for in network. But I’ve used it before out of the house. Not sure what changed.

What do you see in settings : Roon Arc on your Roon Server PC?
Post a screenshot please.

Hi @user323,
Thanks for reaching out to us about this issue. Can you tell us which of your servers is having this issue? Once you do we can enable diagnostics on that machine.

The error that you showed in your screenshot means bad gateway. We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?