I just uploaded the logs after rebooting the core and also resetting the arc app. I tried playing the same file with roon (success), roon arc on ipad (success) and roon arc on android (fail).
Thanks for the follow-up, and my apologies for the delay in following up.
While logs are helpful, I was actually looking to take a closer look at the actual files in question. If you could please upload the audio files themselves, that would the most helpful!
In the meantime, if possible, can you try re-downloading the files in question via iTunes+ (you shouldn’t have to pay for it since you’ve already purchased them in the past) and see if the issue is consistent on your android device? We’ve seen this pop up here and there with older files acquired from iTunes.
I tried downloading them again and rescanning the files, but the problem persists. I have also tried transcoding them to mp3 and then they work, but of course that’s not a process I would like to follow…
Thanks for letting me know @Marcos_Ortega. The files in question are with our dev team and are awaiting further investigation. I will follow up with more information after they’ve had a chance to test things on their end
I very much appreciate your longstanding patience on this thread. Our team was able to confirm the files in question appeared to be corrupt on their end as well, but have not yet been able to pinpoint what (and if) this issue is directly related to Roon itself.
If possible, can you try playing the audio from another device, and see if you come across the same issue? Are the two podcast episodes still the only files you’re having issues with?
You have my sincerest apologies for the delay here.
Hi, @benjamin
So far, I have located five files coming from the same podcast, while others from it play perfectly. What puzzles me is that Roon has no problem playing them, and Arc on IOS plays them as well… It seems to be just a problem for the Arc Android client.
I am facing the same problem w/ M4A files recoded from a internet radio stream. Roon ARC on android fails, while all type of roon player are working well.