· I'm having trouble with Roon ARC
· Other
· None of the above
· Other
Roon ARC is only working on WiFi at home - has stopped working on mobile 4G/5G. Sometimes I get the red Pole connection message.
BT Smart Hub 2, Roon server (M1 Mac mini) connected directly by Ethernet cable.iPhone 15 Pro Max
Hi @MalcolmP17,
Thanks for reaching out to us about this issue. Based on your description, it sounds like ARC’s port forwarding may not be working correctly. If you head to Settings → Roon ARC, do you see an error message there?
There are two ways you can resolve this:
1. Use Tailscale with ARC (Recommended)
Many users find this to be the simplest and most reliable method. You can follow the steps in this guide to get started.
2. Set Up Manual Port Forwarding
If you prefer, you can configure port forwarding manually. Details are available in this article.
Let us know how it goes or if you’d like help with either approach!
Thanks. I did set up manual part forwarding when Arc first launched and it has worked almost perfectly ever since - through a house move, a change of mobile phone provider and a change of phone. Nothing has been changed in the settings (at least until I started to try and fix it). It’s simply that about a week ago it stopped working.
No error message in Roon:
Hello @MalcolmP17
Thank you for the update.
Based on the screenshot you attached, the port forwarding rule appears to be configured using the hostname. Could you kindly confirm whether the IP address assigned to your Mac is static and if it has remained unchanged since ARC stopped working outside your home?
Hi it’s configured with the IP Address - that’s just the way it’s displayed I believe on the Hub Manager (to make it seem ‘friendly’ I believe)
New screenshots taken today:
I have had my mobile provider (Three UK) check my connection and have checked - video and audio streaming including Apple Music, YouTube Music and BBC iPlayer - and everything else seems to be working okay.
Hi @MalcolmP17 ,
Is the behavior the same if you try to delete and reinstall the Roon ARC app? The settings page does suggest that port forwarding is working properly, so it’s odd you can’t connect.
I have deleted and reinstalled and the behaviour is the same.
I can try an external WiFi network to rule out any issues with my mobile service.
