Roon Arc Stuck at homescreen

Support
1

Hi Guys ,

Recently Roon Arc asked me to log in again, and when I did it got stuck in the first page, where it usually asks " Who’s listening today?" . I do have my own profile and for my wife and kids another one . I tried waiting for something to happen but its still there in that page . Im attaching a screenshot too . Any takes?. Cheers Guys .

TOON ARC
TOON ARC828×1792 54.1 KB

2

I’m getting exactly the same problem and can’t get beyond it.
Really not good that you’ve had no reply from ‘support’ in all this time.

3

Try uninstalling arc and then re-installing it. Seems to fix a few problems doing this such as the recent error of a poor connection message.

4

Hi @Emmanuel_Charles, @Ian_Galbraith

If you’re using an Android phone, try installing ARC from the .apk installer on our downloads page (instead of through the Play Store): https://download.roonlabs.net/builds/RoonARC.apk

If you have an iOS device, then try fully deleting the app and its data on the phone before reinstalling. Additionally, I recommend you refresh your Roon server to avoid any potential authentication mismatch and to verify you’re on the most updated build:

  • Create a Backup of your current database
  • Exit out of Roon
  • Navigate to your Roon Database Location
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Verify if the issue persists on a fresh database before restoring the backup
6

Hi Connor , I did a fresh install of roon on my linux server . So when the library is empty , Im able to access roon via Roon arc without isuues , but when I did a backup restore of my library which is quite big with about 700k songs , Im not able to access roon via Roon arc , Im getting the same error . So I dont know what the issue is , its kind of a conundrum . Any help to solve this issue would be just splendid . Thanks again . Emmany

7

There was or is a known issue with ARC not connecting after restoring a backup on the Core. I reported this in earlyaccess at the end of January and the topic is now marked as resolved, but I don’t know if the current production version already has the fix. Possibly you are still experiencing this and in this case it will hopefully be resolved soon

8

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