Roon ARC test error with Ubiquiti UniFi Dream Router (ref#4HWW09)

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· I can't log into ARC but I can log into Roon

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

I’m receiving an error message when trying to test Roon Arc. I’m using a Ubiquiti UniFi Dream Router. Here are the messages.
{
"ipv4_connectivity": {"status":"NetworkError","status_code":504,"error":"error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined"},
"external_ip": {"actual_external_ip":"47.aaa.bbb.ccc","actual_external_ipv6":"null","router_external_ip":"null"},
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"status":"NotFound"}
}

Describe your network setup

Frontier Fiber 1 gb service to the Dream Router to a Ubiquiti switch to a Ubiquiti local access point to the Roon Nucleus.

Did you open the specified port or do you have UPNP enabled?

I have UPnP enabled, but I’m new to this side of networking and am not sure what to put in the fields for the Port Forwarding.

1 Like

That was perfect. Thanks so much. This is beyond what I normally do with my network and I just couldn’t decipher the instructions.

Happy holidays!!

2 Likes

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.