Roon ARC unable to connect due to server update on Nucleus One (ref#LTEUW2)

[niko3012]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· I can't log into ARC but I can log into Roon

How can we help?

· I'm having trouble with my Nucleus hardware

Other options

· Other

Describe the issue

I received my Roon Nucleus One yesterday evening and started using it straight away. After downloading, logging in and starting the roon ARC app, I always get the message "Nucleus One Time for an update. Update Roon Server to reconnect."
The port forwarding on the router is set up and the roon app shows that the ARC connection is OK.
The roon core on my Mac Pro always had a good connection with the ARC app until yesterday.
What happened? Is there a problem with the roon server?
I'm asking for your support.
If roon ARC doesn't work, I'll unfortunately have to send the Nucleus One back.

Describe your network setup

Fritz Box 7590, 24er Netgear Managed Gigabit Switch, VDSL 250Mbit/s Download 80Mbit/s Upload

[benjamin]

Hey @niko3012,

Thanks for writing in and sharing your report! We’ve since fixed a slight hiccup we had with our update mechanism - can you please reboot your Nucleus, router, as well as your mobile device and let me know if youre still having issues?

We’ll be on standby for your reply!