Affected Product
Roon ARC
ARC Issue Category
Can’t connect outside the home
Description of Issue
Roon ARC worked liked charm, but since the last update of both Roon Core, Roon and Roon ARC, Roon Arc is not accessible outdoors anymore. Roon gives the following Error when testing the connection:
{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“62.ddd.eee.fff”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}
The strange thing is that Roon sometimes “sees” that upnp is anabled (which is the case) and sometimes not. Roon also sometimes indicates that I have multipleNAT. I have only one modem/router however and have also tried by turning of my wifi extenders without result.
I have also triedmanual port forwarding, but again without result.
I have a Nuclues Roon Core, which I have set to static IP, without result.
Roon Core Platform
Nucleus
Roon Core Specifications
Nucleus, 2TB - about 6 months old, no connected external drives. The Nucleus works well.
Connected Audio Devices
Dutch&Dutch 8c (which work well)
Home Network Details
The Roon Core is connected by Ethernet. I use a Genexis Platinum 7840 modem/router.