ROON ARC unable to use bmw car buttons to play previous/net aong [Ticket in]

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I am unable to usw my BMW car buttons to play next or previous songs. I am having bmw idrive version 8.5 and using the latest version of apple CarPlay and Roon ARC

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Hi @Marvin_Torsy,

Thank you for the report. ARC is not yet natively integrated into Apple’s Media Remote API like Apple Music or Spotify, so the head unit of the BMW will treat it as a more generic streaming app. This might cause restrictions to certain functions.

A few questions should help pinpoint what’s wrong and whether our team can implement a short-term workaround or long-term fix:

  1. Do other music apps have the same problem with CarPlay in this BMW?

  2. Does this occur when parked? Some CarPlay head units have safety restrictions while driving, which may be interfering here.

  3. Does this occur with both Bluetooth and USB connection to the car from the phone?

  4. Did this start recently after an ARC update or CarPlay update, or have you never been able to successfully use these steering wheel controls to control playback in ARC?

  5. Lastly, please clarify which buttons you’re referring to in the car dashboard controls (steering wheel, head unit screen itself), and whether you have any controls that do work (ie. play, pause, volume) while driving.

We’ll watch for your response. Thank you!

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Hi Connor,

Thank you for you quick reply.

All other audio apps like Tidal work perfectly in my BMW.
Attached you can see it isn’t working.

1.Yes they do (tidal in this case)

2.for now it happens during driving, both steeringwheel and buttons on the dashboard didn’t work.

  1. BMW offers wireless (WiFi and Bluetooth) connection for Apple CarPlay.

  2. Since I got ARC it isn’t stable. Sometimes it works and other moments it doesn’t.

  3. See above, steeringwheel and dashboard next/previous song.

The problem occurred on the 17th of June on 14:00 hour. Maybe you can see something in the log?

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Hello @Marvin_Torsy

We’ve discussed this with our senior QA and development teams. The team is investigating some possibilities here and, as soon as that investigation is complete, we’ll be sure to follow up ASAP.

You have our apologies for the trouble here, and we’ve greatly appreciated your patience as we continue investigating this tricky issue. We’ll be in touch as soon as we can.

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Hey @Marvin_Torsy

Thanks for performing that test, we have added this info to the investigation ticket. The ticket has been submitted for developer review, meaning that this may take some time to be reviewed.

There aren’t any additional details needed at this time, so we will go ahead and close the thread for the time being, and if any other questions arise after the developers have reviewed the case, we will re-open the thread and reach out once more.

Thanks again for your report, and thank you in advance for your patience as the ticket progresses through the development queue for review.

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