Roon ARC was unable to securely access… (MyRepublic (Singapore), Netgear Orbi RBK852)

[Benjamin_Pitot]

@Geoff_Coupe

Basically, you need to have it in Bridge mode

How about enabling VLAN / Bridge Setup on the Orbi router? There’s two options:

• By bridge group
• By VLAN tag group

[Geoff_Coupe]

These options are not relevant for your situation and would not give you a working setup.

[Benjamin_Pitot]

Noted thanks!

[Benjamin_Pitot]

Hi everyone, thank you for your patience! I just got off the call with MyRepublic technical support and have successfully connected to Roon outside my home . I nearly gave up to be honest but I was willing to dive a little deeper into it and you can’t imagine the look on my face!

Anyway how was I able to resolve this? Long story short, I ordered a static IP address from my ISP however it was pointing to the wrong port on my modem. They switched the port (port 1 to port 2) and within seconds Roon Arc was successfully connected to my Nucleus core… fantastic!!

Perhaps a few takeaways from this, and I am pointing at Roon, is that there should have been a step-by-step guide communicated with us i.e.: from a simple port forwarding process to something a lot more complex. It’s funny when I discussed my case with a friend of mine who’s in IT, explained what was the issue and quickly helped me to resolve this so yeah Roon if you’re reading this, congratulations on the roll out of Roon Arc however I’d strongly suggest a better overall communication especially as for some users (like me) encountered something we never expected. We’re not technician nor engineers, some of us just needed better step-by-step guide.

Cheers!

[Benjamin_Pitot]

Did I say it works too soon!! Seriously if everything is configured properly then why nothing works in Roon Arc? Does anyone know what is going on now? Thanks

[Benjamin_Pitot]

Please ignore my previous post… it’s now working as expected once I rebooted my Nucleus, all good finally!

[noris]

Hi @Benjamin_Pitot ,

Glad to hear that you’ve been able to get a static IP from your ISP to resolve this issue! Also, thanks for your feedback regarding the port forwarding here, we are always looking to improve the documentation surrounding this, so I’ll keep your feedback in mind as we improve this further. Hope you enjoy ARC and happy listening!