Roon Arc which has worked for months, now just spins

[Chris_White]

Roon Core Machine

Device name	kitchen1
Processor	Intel(R) Core™ i3-2100 CPU @ 3.10GHz 3.10 GHz
Installed RAM	6.00 GB
Device ID	3B0F2810-95B5-4886-B0F8-D2B8AAAED32F
Product ID	00326-10000-00000-AA763
System type	64-bit operating system, x64-based processor
Pen and touch	No pen or touch input is available for this display

Networking Gear & Setup Details

Eero mesh system, but wired LAN to Asus

Connected Audio Devices

Cambridge Audio CXN
iPhone and iPad using roon remote and ARC

Number of Tracks in Library

Description of Issue

I’ve been using my iPhone and Arc app for months, and love it. But, over the past couple of days, I get the spinning wheel on both the Core tab as well as on the arc. If I delete BOTH my Roon core and Arc and start over, it works for an hour or so, then goes back to spinning. Haven’t changed anything in settings or anything like that. Just not sure why it’s all of a sudden happening, and I really like being able to use the arc app.

[Robert_F]

What version of Roon Core are you running, Build 1223? How many tracks do you have in your music library?

[connor]

Hi @Chris_White,

Thank you for your patience. The timing of your post corresponds to a known server outage - since resolved - that manifested in these particular symptoms.

Are you still experiencing this on the most recent build of ARC and Roon? If so, we’ll keep a close eye out for your response to troubleshoot from there and restore playback to your system.