Roon arc with bt home hub and innuos

[Phill_Reilly]

Trying to connect but to no avail. I’ve turned off ipv6 but all I get is this message
{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“xxxx”,“router_external_ip”:null},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.1.254”,“found_upnp”:true,“error”:“Did not find UPnP service with WANIPConnection on network”}
}
Any tips?

[Martin_Webster]

@Phill_Reilly, please complete the following support template. Thanks.

Roon Core Machine

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Networking Gear & Setup Details

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Connected Audio Devices

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Number of Tracks in Library

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Description of Issue

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[Phill_Reilly]

[quote=“Martin_Webster, post:2, topic:213669”]

Roon Core Machine

[Phill_Reilly]

Solved it- I needed to manually enable port forward and name the port 55000

[MrBob]

What steps did you need to take to manually configure port forwarding? Thanks

[Martin_Webster]

@Phill_Reilly, if you can share the router model number and the steps you’ve taken, this can be added to the knowledge base, and will help other community members.

[Phill_Reilly]

It’s a bt smart hub and I copied this from another forum

[Phill_Reilly]

See below mate

[MrBob]

This worked for me….
Bt Smart Hub 2
Access hub on web page…type http://192.168.1.254/ in search bar
Go to advanced settings/firewall (enter admin password - can be found on card at back of hub)
On “configuration” tab ensure upnp is enabled
On “port forwarding” tab click “create new port forwarding rule”
In boxes left to right type a rule name of your choice / eg Roon ARC / choose the IP address of your core or device name from drop down box / 55000 / 55000 / 55000 / 55000 / TCP
Click + and Save
Bingo!

[MrBob]

Perfect! Ta