Roon Arc with SALT router Switzerland

Roon Core Machine

Apple MacBook 1.3 ghz dual core i5 8 gb

Networking Gear & Setup Details

Salt router Switzerland on wifi no vpn

Connected Audio Devices

naim uniti

Number of Tracks in Library

6000 tracks

Description of Issue

How can i install Arc with a Salt router? Get error messages.







roon


error message:
{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“213.55.245.66”,“router_external_ip”:null},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}

If I remember well from my time in Switzerland, you have a problem with the default Salt offering. Roon doesn’t support IPv6, as far as I know, and Salt shares one public IPv4 over different customers. You will only get ARC to work if you order a publicly accessible IPv4 address. I have never seen this config anywhere in Europe on a fixed line before. Most providers issue a temporary IPv4 that is publicly accessible. Then again, Salt offers a 10 Gbit connection with for the same price as I pay for a 500 Mbit down, 100 Mbit up so you are lucky. :slight_smile:

same issue here: