Roon Audio Analysis Stuck

Support
1

Core Machine (Operating system/System info/Roon build number)

Windows 10 Pro/Version:2004/OS Build: 19041.264/Core i7-6700K-32GB RAM/Roon Build No: V1.7 (build 555) stable (64bit)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

TP-Link Gigabit PCI Express Adapter->Cisco Meraki Switch->Cisco Meraki MX Gateway->Internet

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Local Audio (Intel HD Audio) also Network devices: Moode on Raspi and Sonos Play 1

Description Of Issue

Installed Roon, added D:\iTunesMusic\Music\ as initial folder to storage. Audio analysis partially completed but was stuck on the last 3 tracks.
Added D:\iTunesMusic\FLAC\ to storage with 12 new tracks in. Analysis restarted but still stuck on 3 tracks. Showing “Analyzing: 13/15”.

Can you please help resolve?

Thanks, Tony

3

Hi @Tony_Pellerin,

Welcome to the forum and thanks for reaching out! I’ve gone ahead and enabled diagnostics mode for your account and what this action does is automatically upload a log-set to our servers. I’m looking over the report and I believe I located the offending tracks:

D:\iTunesMusic\Music\Taylor Swift\Red\01 State Of Grace.m4a
D:\iTunesMusic\Music\The Killers\Hot Fuss\06 Andy, You're A Star.m4a
D:\iTunesMusic\Music\De La Soul\AOI_ Bionix\13 Pawn Star (feat. Shell Counci.mp3

Can I please ask that you move (do not delete) the files out of your D:\iTunesMusic\ directory to somewhere where Roon is not watching and reboot your Core?

Please do not delete these files just yet, because if they are indeed causing issues with Analysis, I kindly request that you upload them to Dropbox / Google Drive / Send.firefox.com for a QA investigation to prevent such analysis issues in the future.

Thanks!

4

Hi Noris, all done. Now stuck again: Analysing 1/2.

Tony

5

Hi @Tony_Pellerin,

There are some additional problematic files I’m seeing now:

D:\iTunesMusic\Music\Bob Dylan\Blonde on Blonde\06 Stuck inside of Mobile with th.mp3
D:\iTunesMusic\Music\The Killers\Sawdust\13 Ruby, Don't Take Your Love To Tow.m4a
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OK, removed an Analysis not stuck. What could be the issue with these files I wonder?

Also, would it not be possible to have visibility of logging locally, I for one would appreciate that.

Thanks, Tony

7

Hi @Tony_Pellerin,

Glad to hear that!

Can you please upload the problematic files I mentioned to Dropbox / Google Drive / Send.firefox.com and provide me a link? I’d like to get them over to QA for further analysis.

Roon logs are accessible, but reading them is a bit trickier. See these instructions on how to access them.

8

Noris, thanks for all your assistance - much appreciated.

Files here: https://send.firefox.com/download/3fe576ef4e12a3c7/#nW44XY_yNSVIAH0Z0sRU4g

Tony

1 Like
9

Thanks for sending the files over @Tony_Pellerin, I’ll get them over to QA. Since the issue is resolved, I’ll go ahead and close this thread out, if you run into any other issues, just let us know!

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