Roon automatically re-adding albums without user intervention [Ticket in]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

After restoring my playlist in Roon, Qobuz puts back the new playlist

Describe your network setup

Roon is stored on a nuc

Hello @Jeffrey_George

Thank you for reaching Roon support.

I moved your thread to the tracking topic of the issue.

Would you kindly confirm that you have the Roon database backup before the issue occurred?

Hello, thanks for helping me.
Roon does put back the backup (2000 favorites)
I see that everything is back again, and then Roon synchroniz with qobuz where I don’t have my Roon favorites anymore.
So Roon immediately takes away all the favorites from my roon favorites
Thanks in advance

Hi @Jeffrey_George ,

Thanks for giving that test a try. The team is looking into this issue, and I have updated the thread title to reflect this with [Investigating]. We will revert to you regarding next steps once we have their analysis on this, thanks in advance for your patience.

1 Like

I’ve sent you the backup last week. I did try to disconnect and reconnect Qobuz, but those few dozen of albums remain at the top when sorted by date added, regardless of having been added a couple of years ago (and shown on Qobuz app as old too).

Any resolution/fix? would be most appreciated :folded_hands:

What’s happening?

· Other

How can we help?

· I'm having trouble adding music to my library

Other options

· Other

Describe the issue

Recently added got screwed up. Suddenly my recently added list has lot's of albums in it wich i have since a while. Where do they come from suddenly?

Describe your network setup

Qnap NAS hosting roon server, roon running on my Mac and iPhone. using roonArc in car

good point, it’s all Qobuz. So probably Qobuz added them to my library?

i just openend Qobuz App and i dont see any of those albums , when looking at the album view sorted by date of beeing added

Hello @Tino_Nettling

Thank you for reaching Roon support.

Would you kindly let us know do you have the database backup before the issue with the playlists occurs?

yes i do. Based on the data in Roon the albums where added on the 21. of august. The backup before is the 20.
I also send you the zipped backups

Hello everyone,

I wanted to touch base with some good news, which is that our technical team has been able to reproduce this behavior and we’ve opened up a bug report with our developers.

While I can’t say for certain when this bug will be fixed, getting things reproduced in-house is a critical first step, and I will keep this thread up to date as the team passes along feedback and work begins to get this resolved.

Thanks again for the report!

3 Likes

Here’s to hoping the final fix will work retroactively, so albums re-added will go back to the original date. :+1:

1 Like

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